Estimating Best Practices - Attendees will learn Wagonwork Collision Center’s PROVEN systematic approach on how to discover and ensure that they capture all of the “NOT INCLUDED” items on an estimate. In addition, participants will gain a better understanding of what KPI’s they should be monitoring when auditing the quality of their own estimates. Learn how to “Educate, Not […] MORE INFO
Managing by Process NOT by Luck - The Key to Developing SOPs (Standard Operating Procedures)-Lean Manufacturing, TOC, The Toyota Way!! Call it whatever you want, but Mike Anderson’s “Managing by Process NOT by Luck” seminar will help you to understand how to Develop, Train, Test, and Audit your employees with the use of SOP’s (Standard Operating Procedures). This was the highest rated […] MORE INFO
Outsell, Upsell and Close! - MIKE ANDERSON shares his techniques for maintaining a 90% closing ratio, achieving outstanding profitability and creating consistently satisfied customers. This Mike Anderson seminar is certified by the Automotive Management Institute (AMI). You’ll learn how to apply winning language, skills and techniques that will enable you to outsell the competition and create raving fans out of […] MORE INFO
Positioning Yourself in the Collision Repair Industry - SHOP VERSION: This course is an out of the box view of how a Collision Repair Facility can overcome the challenges in today’s Collision Repair Facility- focusing on three key areas Sales & Marketing, Technician Shortage, Business Financial Management. Topics discussed include but are not limited to: how to attract and increase sales in today’s […] MORE INFO
Whale Done – The Key to Improving Employee Morale - Based upon the best-selling book Whale Done! The Power of Positive Relationships by Ken Blanchard and Chuck Tompkins*. Attendees will learn how to apply the principles used by the trainers of Shamu at Sea World to motivate their employees, build morale, and develop teamwork by catching people doing things right! Understand how to motivate towards […] MORE INFO
The Five Love Languages – The Key to Motivating Your Employees - Based on Dr. Gary Chapman’s book “The Five Love Languages for Couples”*, this exciting and interactive seminar will teach you how to understand and speak the Love Language not only of your spouse but also your children and most importantly how to apply this to your coworkers, teammates or employees. For anyone who manages or […] MORE INFO
If You Don’t Measure It You Can’t Manage It: Accounting Best Practices for Collision Repair - This exciting course will enable the attendee to understand the importance of tracking the Correct Profit Centers in both their Management & Accounting Systems. Attendees will gain an understanding of the differences between Cash and Accrual accounting. Attendees will determine which method is more beneficial to a Collision Repair Facility, discuss and learn the importance […] MORE INFO
Mike is also available for customized speaking engagements, not only in the collision repair industry but also for schools, churches and other business venues.