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Heather Schmoyer Bio

Heather Schmoyer Bio

heather

Heather has over 10 years of experience in the auto repair industry.  Through hard work and dedication, she advanced at Wagonwork  Collision from Customer Service Representative (CSR) to a Team Coordinator.  She has experience with all aspects of the vehicle repair process from the initial greeting of the customer to the final Quality Control check before vehicle delivery.  As Team Coordinator at Wagonwork Collision center, she oversaw the Audi Certified Structural Aluminum Repair Collision Team and specialized in all foreign vehicle collision repairs.  However, she offers expertise on all vehicle makes and models.

Heather trains new hires in the office to include: Customer Service Rep (CSR), Front End or Back End Estimators. She can also train personnel that have been with the company for years but who need a refresher or want to learn how to perform certain tasks more efficiently.

For estimators, she teaches:

  • How to ensure the vehicle is 100% disassembled
  • How to accurately write one estimate to include all necessary operations and parts to correctly repair the accident damage to the vehicle
  • Time management
  • How to correctly use the estimating systems
  • The best ways to maintain shop paperwork

She works with the CSRs on:

  • Time management
  • Implementation and training on proper customer contact and updates
  • Proper check-in of the vehicle to include checking vehicle functions and
    conducting an old damage walk around
  • How to use the proper estimating system to line match insurance companies’ original estimates and then to lock and convert into the management system
  • Developing and implementing Standard Operating Procedures (SOPs)
  • Line Matching of Estimates – RO Reconciliation
  • Final bill and closing of repair orders

She has experience with the three major Estimating systems CCC1, Mitchell and Audatex, as well as experience working with a variety of management systems (ProfitNet, Summit, CompleteShop, CCC1 and many others).